Frontier Tutoring Service Agreement

(Last Modified 12/01/2025)

These Terms and Conditions of Enrollment (this "Agreement") govern all services provided by Frontier Tutoring LLC. By enrolling in any service—including Academic Tutoring, SAT/ACT Preparation Classes, SAT/ACT Individual Prep, College Admissions Counseling, Supervised Study Hall, Elective Classes, or any other instructional or counseling service offered by the Company—you agree to the terms of this Agreement, including the applicable service-specific terms and any other terms incorporated by reference.

This Agreement becomes effective upon the commencement of Services, as defined in Section 1 of this Agreement, unless a different definition is provided in the service-specific terms applicable to the enrolled service in Section 23, in which case that definition shall govern for the purposes of that service.

This Agreement incorporates the applicable service-specific terms for each service you enroll in. These additional terms may govern payment, scheduling, rescheduling, cancellations, conduct, and other provisions unique to that service. You are responsible for reviewing and understanding all applicable terms.

1. Definitions

(a) "Agreement" refers to this Frontier Tutoring Service Agreement as amended.

(b) "Service" encompasses the provision of academic tutoring, SAT/ACT preparation classes, SAT/ACT individual prep, College Admissions Counseling, or other instructional services to the Student.

(c) "Customer" or “You” includes the parent, guardian, or responsible party or parties for the Service.

(d) "Student" refers to the person receiving the Services (the Student may or may not also be the Customer).

(e) "Company" is defined as Frontier Tutoring LLC, an Alaska limited liability company.

(f) “Service Commencement Date” means the first day that the Service is provided to the Student, unless otherwise defined in the applicable service-specific terms. If no such terms are applicable or incorporated, this definition shall apply.

(g) “Third-Party Payer” means any outside individual or entity—including but not limited to a school district, homeschool program, charter allotment program, employer, sponsor, or other organization—that agrees or is expected to pay any portion of the fees for the Services.

(h) “Session” means any scheduled meeting, class, appointment, or block of time during which Services are delivered to the Student, whether conducted in-person or online, including one-on-one sessions and group classes.

(i) “Class” refers to any scheduled group instructional Session or course offered by the Company.

(j) “Package” means any bundle of Sessions, hours, or Services sold together for a single combined fee.

2. Customer Authority, Communications & Responsibilities

(a) The Customer represents and warrants that they are the parent or legal guardian of the Student, or otherwise possess full legal authority to enter into this Agreement, to consent to the Student’s participation in the Services, to waive liability, to provide authorizations and permissions, and to make decisions on behalf of the Student as contemplated by this Agreement and the applicable service-specific terms. The Customer agrees to indemnify and hold the Company harmless from any claims, damages, or losses arising from a lack of such authority or from any misrepresentation regarding such authority.

(b) The Customer agrees to maintain accurate and up-to-date contact information, including a valid email address, and acknowledges that email is the Company’s primary method of communication. The Customer is solely responsible for:

(i) regularly checking the email account associated with the Customer’s enrollment;

(ii) ensuring that emails from the Company are not blocked, filtered, or routed to spam or junk folders; and

(iii) reviewing all communications sent by the Company, including notices regarding scheduling, billing, policy updates, and service changes.

Any email sent by the Company to the email address provided by the Customer shall be deemed received by the Customer at the time it is sent, regardless of whether the Customer opens, reads, or accesses the email. Failure to receive or read an email due to the Customer’s failure to check email, update contact information, or manage spam filters shall not excuse any obligation under this Agreement.

3. Scope of Services & Technology Requirements

(a) Scheduling and Delivery of Services: The instructional component of the Services will be provided at the times scheduled during your onboarding call, based on communications between You and an instructor assigned by the Company, based on materials provided to You by the Company on or around the time of your registration for a Service, or based on other communications between You and an authorized representative of the Company.

(b) Technology Requirements: You must provide your own computer and reliable internet connection if participating in any Service online. The Company is not responsible for disruptions due to technical issues on the Customer’s side, including but not limited to poor internet connectivity or malfunctioning hardware. The Company is not responsible for the Student’s inability to attend Sessions or access online materials due to issues arising from the Customer’s or Student’s devices, software, or personal circumstances.

(c) Platform and Third-Party Services: In the event of a disruption caused by issues related to the Company’s platform, the Customer must report the issue within 24 hours of the Session. The Company will make reasonable efforts to resolve such issues but shall not be liable for any indirect or consequential damages arising from the disruption. The Company does not guarantee uninterrupted access to online platforms or third-party software used to deliver the Services, and shall not be liable for any failures, outages, or disruptions of such platforms.

(d) Technical Support Scope: The Company is not responsible for configuring, troubleshooting, or repairing the Student’s personal devices, networks, software, accounts, or hardware, nor for providing technical support beyond basic instructions for accessing the Company’s online platforms.

4. Fees, Billing & Payment

All payments made to The Company shall be subject to its Payment Terms and Conditions, which by their reference are incorporated herein.

(a) General Payment Requirements: The Customer is responsible for paying all fees associated with the Services. If a Third-Party Payer (including, but not limited to, charter schools and homeschool programs) is expected to pay all or part of the fees, such arrangements do not relieve the Customer of ultimate financial responsibility. If any Third-Party Payer declines, delays, reduces, or fails to pay any amount when due, the Customer shall immediately pay all outstanding balances upon notice from the Company.

(b) Academic Tutoring: The Customer shall be charged for each Student who participates in the Service prior to each Session. Payment is due in full before each Session unless a Company-approved payment plan is implemented. At its discretion, the Company may collect payment after a Session.

(c) SAT/ACT Prep Class & SAT/ACT Individual Prep: The Customer agrees to pay the full price for the Class or Package, regardless of absences or withdrawal. Payment may be made using the Student's charter school or homeschool allotment, where applicable, or by the Customer directly. If paying via credit card, the card will be billed for the full amount upon enrollment.

5. Scheduling, Cancellations & Refunds

(a) Session Length (Academic Tutoring): The minimum Session length is one (1) hour unless otherwise authorized by the Company.

(b) Cancelled, Missed, and Late Sessions: Sessions for one-on-one Services (including, but not limited to, Academic Tutoring, SAT/ACT Individual Prep, and College Admissions Counseling) canceled within 24 hours of the scheduled start time or missed without prior notice are considered used and will not be rescheduled or refunded. Rescheduling Sessions for one-on-one Services is allowed only if notice is given more than 24 hours before the scheduled start time, and the cancelled Session must be rescheduled within 6 months of the purchase date of the Session. Additionally, cancelled Sessions purchased as part of a recurring subscription plan for a Service may only be rescheduled if the Customer has an active subscription for the same time at the time at which the Session will be rescheduled to. For group Classes and Services (including, but not limited to, SAT/ACT prep Classes and Application Express) rescheduling is not available and students must attend the scheduled Class time. If a student is completing an SAT or ACT prep Class, missed Sessions can be made up with individual prep hours in accordance with the terms of our Score Improvement Guarantee which by their reference are incorporated herein.

(c) Payment of Full Class/Package Price, Regardless of Attendance: The Customer is liable for the full Class or Package price, regardless of attendance, and must ensure timely payment thereof.

(d) Chargebacks: Any credit card dispute or chargeback initiated by the Customer without first providing the Company an opportunity to resolve the concern shall constitute a breach of this Agreement. If a chargeback is issued, the Customer remains responsible for the full balance, plus any fees, penalties, or costs incurred by the Company as a result of the chargeback.

(e) Non-Transferability: All purchased Services, Sessions, packages, or hours are non-transferable and may only be used by the Student for whom they were originally purchased unless otherwise approved by the Company.

(f) No Partial Refunds: The Customer acknowledges that partially used packages, memberships, subscriptions, or services are not eligible for refunds unless expressly stated otherwise in this Agreement.

6. Attendance, Supervision & Property

(a) Notice of Absence: The Customer must notify the Company if the Student will be late or absent from any Class or Session.

(b) Drop-Off/Pick-Up: The Customer is responsible for timely drop-off and pick-up of the Student. The Company is not responsible for supervising Students outside of scheduled Class or Session times.

(c) Not Responsible for Lost Property: The Company is not responsible for any loss, theft, or damage to personal property—whether physical or digital—brought to or used during any Session.

(d) Damage to Company Property: The Customer shall be responsible for any damage to Company property caused by the Student beyond normal wear and tear. The Customer agrees to reimburse the Company for repair or replacement costs upon notice.

7. Termination & Subscription Plans

You may discontinue Your use of the Services at any time by contacting support@frontiertutoring.com. All purchases from Frontier Tutoring are considered nonrefundable unless refunds are otherwise provided for by another provision of this Agreement. If You are on a subscription plan, You are responsible for notifying the Company if You do not wish to renew for the next billing period.

(a) Subscription Plans: Billing will automatically renew at the end of each subscription term unless You cancel prior to the start of the next billing cycle. The Company may provide notice of any upcoming renewal, but is not obligated to. Your subscription will continue until canceled, and You will be billed for each renewal term at the rate in effect at the time of renewal. You are solely responsible for managing the renewal or cancellation of your subscription plan. If You wish to cancel effective immediately, any Sessions scheduled to begin within 24 hours of the cancellation request will be considered used under the cancellation policy. Refunds are not available for partially used months except when exceptional circumstances exist and only at the Company's sole discretion. If You submit a request for cancellation within 5 days of the end of the billing cycle for a plan, You may still receive a charge for the next cycle if the account has not yet been closed. In this case, You must contact the Company by emailing support@frontiertutoring.com and the Company will refund the charge. You may cancel Your account and discontinue the Services if Your subscription has not yet commenced, even if You have received complimentary or promotional Sessions that carry no obligation of continued service. Certain subscription plans may have a minimum commitment that contractually binds You to pay for the Services under the subscription for a predetermined amount of time. If You have accepted a minimum commitment offer and wish to terminate Your account, You may choose to make early payments against the subscription plan to pay off the minimum commitment and close Your account.

8. Collections & Delinquent Accounts

Any balance not paid when due may be referred to a third-party collections agency. The Customer acknowledges and agrees that such agency may use any collection methods permitted under applicable law, including but not limited to reporting delinquent balances to credit bureaus and pursuing all remedies available to a creditor under Alaska law.

The Customer shall be responsible for all costs of collection to the fullest extent permitted by law, including reasonable collection fees, court costs, and attorney’s fees.

9. Non-Solicitation of Company Employees

The Customer shall not contract directly with employees of Frontier Tutoring for any services provided by the Company.

10. Student Responsibilities & Academic Outcomes

The Customer acknowledges that the Student is ultimately responsible for his or her academic performance, including grades and deadlines. The Company cannot guarantee specific grades, college acceptances, or financial aid awards. While best efforts are made, the Company and its representatives are not responsible for the outcomes of academic performance or college admissions. The Customer is responsible for ensuring that the Student behaves in a manner conducive to learning and follows all Company rules and instructions. The Customer agrees to be liable for any harm or disruption caused by the Student. The Company is not responsible for monitoring the Student’s academic deadlines, assignment submissions, online school platforms, or school communications.

11. Service Changes, Instructor Assignment & Dismissals

(a) Service Changes and Instructor Assignment: The Company may modify, add, or disable features of its online platform as necessary for maintenance or upgrades, and will not be liable for temporary service interruptions. The Company may also modify or discontinue any Service features as necessary. Service interruptions due to maintenance or upgrades are not considered a breach of contract. Reasonable notice will be provided for significant modifications that materially affect the Service. If such modifications materially diminish the value of the Service, the Customer may request a prorated refund for the unused portion of the Service within 30 days of receiving notice of the modification. The Company reserves the right to change the instructor for any Service and for any Student at any time. The Company does not guarantee any specific class size or student-to-instructor ratio unless explicitly stated in the applicable service-specific terms. While the Company makes every reasonable effort to ensure Students are with the best instructors, the Company does not guarantee that any specific instructor, counselor, or staff member will be assigned to the Student, nor does the Company guarantee compatibility between the Student and any instructor.

(i) SAT/ACT Prep Class & SAT/ACT Individual Prep: The Company reserves the right to change the instructor, Class schedule, syllabus, or content at any time. In the event of Class or Session cancellation, the Company will collect only the proportional amount reflecting instruction already provided.

(b) Dismissals and Refusal of Service: The Company reserves the right to refuse or discontinue services to any Customer or Student whose behavior, actions, or communications present safety concerns, harassment, or unreasonable disruption to staff or operations, as well as for non-payment. No refunds will be given if a student is dismissed from a program for violating the terms and conditions, and, in the case of non-payment or past-due payment, access to services will be suspended until all past-due amounts are paid in full.

12. Changes to this Agreement

The Company reserves the right to modify the terms of this Agreement, or of any other terms or agreements which are herein incorporated by their reference, at any time, by updating this Agreement on the Company website or by providing notification to the Customer. By continuing to use Services after the effective date of any modification to this Agreement, the Customer agrees to be bound by the modified Agreement. The Customer may withdraw the Student if they object to the new terms and pay only the proportional amount reflecting services already rendered. An electronic copy of the latest edition is available at the Company's website. No employee, instructor, or representative of the Company has authority to alter or modify this Agreement, to waive requirements, or to make binding promises not expressly included in this Agreement. Except as this Agreement otherwise allows, this Agreement cannot be modified except in writing by an authorized executive officer of the Company.

13. Intellectual Property

All materials, content, and intellectual property used or created during the provision of Services, including but not limited to course materials, software, Session transcripts, and videos (collectively, “Company Materials”), are the exclusive property of Frontier Tutoring or its licensors. The Customer agrees not to copy, distribute, reproduce, or create derivative works from any Company Materials without the express written consent of the Company. Any license granted to access materials or content terminates automatically when the program or service ends.

14. Photography & Recording Authorization

(a) Photography: The Customer grants the Company permission to use the Student’s likeness in photographs for publications, including online entries, without payment or other consideration, unless written notice revoking permission is provided by the Customer.

(b) Consent to Record:

(i) You, The Customer, hereby consent to the creation, storage, review, and use by the Company, its employees, partners, subcontractors, and associates of audio, video, and photographic recordings of You and Your likeness, as well as that of those Students (including minor Students) in Your charge for whom Services will be rendered (hereinafter the “Recordings”) at any time You or those Students in Your charge are receiving Services from the Company.

(ii) You understand and acknowledge that the Company may record audio, video, or otherwise of all Sessions, whether in-person or online, without additional notice.

(iii) These Recordings will be used for purposes including, but not limited to, performance evaluations, training, quality assurance, Session reviews, and investigating allegations of misconduct. Recordings that contain proprietary instructional content may be further utilized by the Company for internal development and safeguarding of intellectual property.

(iv) All ownership of the Recordings shall remain with the Company. The Company may store Recordings for a period of up to 5 years, unless required by law or necessary for resolving specific disputes.

(v) You understand and acknowledge that, to protect the proprietary nature of the Company’s instructional content, requests for access to or copies of Recordings will only be granted under limited circumstances, such as for resolving specific disputes or where required by law. Any access granted will be subject to strict confidentiality agreements prohibiting further distribution or use beyond the stated purpose.

(vi) You hereby waive any right to review or request copies of the Recordings except in the situations outlined above, and agree that all Recordings shall remain the sole property of the Company.

(vii) You further agree to indemnify and hold the Company harmless against all claims of loss or damage resulting from the creation, storage, review, or use of the Recordings.

(viii) Recordings are not considered part of any Student educational record, and the Company is not a school, educational institution, or FERPA-regulated entity.

(ix) This consent is governed by the laws of the State of Alaska. Any claims or disputes resulting from the Recordings or this clause are to be governed by the terms set forth in the section of this Agreement entitled “Governing Law & Severability”.

15. Information Sharing Authorization

The Customer grants the Company permission to release information about the Student to instructors, staff, contractors, school personnel, or other parties reasonably requiring such information for the purpose of providing, supporting, or evaluating the Services, ensuring safety, or complying with legal obligations.

16. Medical Authorization & Emergency Care

The Customer authorizes the Company to administer first aid and, if necessary, seek emergency medical treatment for the Student. This includes summoning professional emergency personnel and providing consent for necessary medical procedures.

THE CUSTOMER AGREES THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES, INJURIES, OR LOSSES ARISING FROM OR RELATING TO THE PROVISION OF FIRST AID, THE SEEKING OF EMERGENCY MEDICAL TREATMENT, OR ANY DECISIONS MADE IN GOOD FAITH IN RESPONSE TO A PERCEIVED MEDICAL EMERGENCY.

17. Choice of Law and Severability

This Agreement shall be interpreted according to the laws of the State of Alaska. If any provision is deemed invalid, it shall be amended to the minimum extent necessary to comply with applicable law, with the remainder of the Agreement remaining in full force.

18. Assumption of Risk & Waiver of Liability

(a) ASSUMPTION OF RISK: THE CUSTOMER ACKNOWLEDGES AND AGREES THAT PARTICIPATION IN ACADEMIC INSTRUCTION, TUTORING, TEST PREPARATION PROGRAMS, SUPERVISED STUDY HALL, ELECTIVE CLASSES, AND ALL RELATED ACTIVITIES—WHETHER CONDUCTED IN-PERSON OR ONLINE—INVOLVES INHERENT RISKS. THESE RISKS MAY INCLUDE, BUT ARE NOT LIMITED TO:

(i) SLIPS, TRIPS, AND FALLS INSIDE OR OUTSIDE COMPANY PREMISES;

(ii) INJURIES OCCURRING IN PARKING LOTS OR DURING DROP-OFF AND PICK-UP;

(iii) EXPOSURE TO CONTAGIOUS ILLNESSES, INCLUDING VIRUSES, BACTERIA, OR ALLERGENS;

(iv) RISKS ASSOCIATED WITH FIRE, SMOKE, CHEMICALS, OR OTHER HAZARDS IN THE ENVIRONMENT;

(v) RISKS ARISING FROM NATURAL DISASTERS INCLUDING EARTHQUAKES, SEVERE WEATHER, OR OTHER ACTS OF GOD;

(vi) RISKS ASSOCIATED WITH THE CONDUCT OF OTHER STUDENTS, PARENTS, VISITORS, OR THIRD PARTIES;

(vii) RISKS RELATED TO EQUIPMENT, FURNISHINGS, OR BUILDING INFRASTRUCTURE;

(viii) RISKS ASSOCIATED WITH TRANSPORTATION TO AND FROM THE COMPANY’S FACILITIES; AND

(ix) RISKS INHERENT IN THE STUDENT’S PARTICIPATION IN ACADEMIC, ORGANIZATIONAL, OR ONLINE ACTIVITIES.

THE CUSTOMER VOLUNTARILY ASSUMES ALL SUCH RISKS ON BEHALF OF THEMSELVES AND THE STUDENT.

(b) FRONTIER TUTORING IS NOT RESPONSIBLE FOR ANY DAMAGE, LOSS, OR BODILY HARM OCCURRING BEFORE, DURING, OR AFTER ANY SESSION OR CLASS. THE CUSTOMER IS RESPONSIBLE FOR TRANSPORTATION AND SUPERVISION OF THE STUDENT OUTSIDE OF SCHEDULED TIMES. FRONTIER TUTORING’S LIABILITY FOR ANY CLAIMS ARISING FROM THE SERVICE SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICE IN QUESTION.

(c) FRONTIER TUTORING SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES OF ANY KIND, WHETHER ARISING FROM CONTRACT, TORT, OR OTHERWISE, IN CONNECTION WITH YOUR PARTICIPATION IN ANY FRONTIER TUTORING PROGRAM, EVEN IF FRONTIER TUTORING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS SPECIFICALLY STATED HEREIN, FRONTIER TUTORING EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE MAXIMUM AGGREGATE LIABILITY OF FRONTIER TUTORING FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR PROGRAM SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THAT PROGRAM. MORE SPECIFICALLY, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WITH REGARD TO ADMISSIONS COUNSELING SERVICES AND COLLEGE ESSAY REVIEW SERVICES, FRONTIER TUTORING MAKES NO GUARANTEES OR WARRANTIES ABOUT

(i) THE LIKELIHOOD OF ADMISSION TO ANY PROGRAM,

(ii) WHETHER THE SERVICES WILL IMPROVE OR DIMINISH YOUR APPLICATION, OR

(iii) ANY ASSURANCE OF ADMISSION TO ANY EDUCATIONAL INSTITUTION OR PROGRAM. FRONTIER TUTORING SHALL NOT BE LIABLE FOR ANY FAILURE TO ACHIEVE ADMISSION TO ANY INSTITUTION OR PROGRAM.

(d) IN ADDITION TO ANY OTHER LIMITATIONS OF LIABILITY, DISCLAIMERS, OR EXCLUSIONS THAT MAY APPLY, FRONTIER TUTORING EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR DAMAGES, COSTS, OR EXPENSES (INCLUDING THIRD-PARTY CLAIMS) THAT ARISE FROM OR RELATE TO THE USE OF ARTIFICIAL INTELLIGENCE, MACHINE LEARNING, OR GENERATIVE ARTIFICIAL INTELLIGENCE THAT IS INTEGRATED WITH OUR PRODUCTS AND SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO, CLAIMS OR ALLEGATIONS RELATED TO:

(i) INFRINGEMENT OF PATENTS, TRADEMARKS, COPYRIGHTS, OR OTHER INTELLECTUAL PROPERTY RIGHTS;

(ii) BREACH OF CONTRACT, INCLUDING ISSUES RELATED TO OPEN SOURCE OR THIRD-PARTY SOFTWARE REQUIREMENTS;

(iii) UNEXPECTED OR UNINTENDED BEHAVIORS OF AI OR MACHINE LEARNING MODELS;

(iv) SECURITY RISKS OR VULNERABILITIES;

(v) ERRORS, OMISSIONS, OR INACCURACIES IN DATA OR CONTENT;

(vi) ISSUES OF DISCRIMINATION, DEFAMATION, BIAS, OR VIOLATIONS OF CONSUMER PROTECTION OR OTHER APPLICABLE LAWS; OR

(vii) THE USE, HANDLING, OR DISCLOSURE OF DATA, CONTENT, OR INFORMATION DEEMED CONFIDENTIAL TO ANOTHER PARTY.

BY AGREEING TO THESE TERMS, THE CUSTOMER ACKNOWLEDGES THEY HAVE READ AND UNDERSTAND THIS SECTION.

19. Arbitration & Class Action Waiver

(a) Arbitration Agreement: Any dispute arising from this Agreement shall be settled by final and binding arbitration in Anchorage, Alaska, or another mutually agreed location, administered by the American Arbitration Association. The prevailing party in any arbitration shall be entitled to recover its reasonable attorney’s fees and costs from the non-prevailing party.

(b) CLASS ACTION WAIVER: THE CUSTOMER AGREES THAT ANY ARBITRATION OR CLAIM SHALL BE BROUGHT ONLY IN THE CUSTOMER’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL NOT HAVE AUTHORITY TO CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

20. Privacy, Security & User Content

You agree to the Privacy Policy, Terms of Service, Cookie Policy, and Disclaimer available on the Company’s website which by their reference are incorporated herein. Any material, information, or communication You upload during Sessions will be treated as non-confidential. The Company does not guarantee the security of data transmitted electronically and shall not be liable for unauthorized access, breaches, or interceptions of communications occurring outside the Company’s reasonable control.

21. Force Majeure

The Company shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control, including but not limited to weather conditions, fire, flood, hurricane, pandemic, government-imposed restrictions, Acts of God, and other circumstances amounting to force majeure.

22. Referral Program

(a) Referral Eligibility: Customers participating in Frontier Tutoring’s referral program (the "Referral Program") must have an active account in good standing. The referred individual ("Referred") must be a new customer, meaning they have never previously enrolled in any tutoring, test preparation, or other paid services at Frontier Tutoring.

(b) Referral Rewards: Customers may be eligible to receive rewards for referring new customers who successfully complete the required services as specified in the Referral Program Terms & Conditions (the “Referral Terms”). Rewards are subject to the Referral Terms, including limitations on the number of referrals eligible for rewards and the conditions required for rewards to be issued. Referral rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash unless required by law.

(c) Program Misuse: Any suspected abuse, fraud, or manipulation of the Referral Program may result in disqualification from the Referral Program, suspension of services, and forfeiture of any referral rewards. Frontier Tutoring reserves the right to investigate all referral activity and to take any necessary action to prevent misuse.

(d) Full Terms & Conditions: The Referral Program is subject to the complete Referral Terms, which can be found here. By participating in the Referral Program, you agree to be bound by these terms. The Referral Terms are hereby incorporated by reference into these service terms. In the event of any conflict between these service terms and the Referral Terms, the Referral Terms will take precedence with respect to the Referral Program.

(e) Changes to Program: Frontier Tutoring reserves the right to modify, suspend, or terminate the Referral Program at any time, with or without notice. Any rewards earned prior to such modification or termination will be honored in accordance with the Referral Terms as they existed at the time the referral was made.

23. Service-Specific Terms

(a) Supervised Study Hall Terms of Service: Supervised Study Hall is a separate subscription-based service offered by Frontier Tutoring. The Supervised Study Hall Terms of Service govern all aspects of this service, including attendance policies, payment terms, schedule changes, and capacity limitations. By enrolling in Supervised Study Hall, the Customer agrees to abide by the Supervised Study Hall Terms of Service. By their reference, these terms are incorporated herein and shall be binding upon all Customers and Students enrolled in the service.

(b) Elective Classes Terms of Service: Frontier Tutoring offers elective classes as a separate instructional service distinct from academic tutoring and SAT/ACT preparation. Enrollment in any elective class is governed by the Elective Classes Terms of Service, which include provisions regarding payment, attendance, cancellations, conduct, and Session recordings. By enrolling in an elective class, the Customer agrees to be bound by the Elective Classes Terms of Service. By their reference, these terms are incorporated herein and shall be binding upon all Customers and Students enrolled in the service.

(c) Academic Tutoring Terms of Service: Frontier Tutoring offers Academic Tutoring services, including one-on-one and small-group instruction across a variety of subjects. Enrollment in Academic Tutoring is governed by the Academic Tutoring Terms of Service, which include specific provisions regarding payment terms, cancellations, rescheduling, Session length, and package expiration. These terms apply regardless of whether the Student participates in a paid Session or a complimentary first Session. The Academic Tutoring Terms of Service are incorporated by reference into this Agreement and are binding upon all Customers and Students enrolled in Academic Tutoring services.

(d) College Admissions Counseling Terms of Service: College Admissions Counseling services are provided through individual Sessions and other forms of support designed to guide Students through the college admissions process. These services are governed by the College Admissions Counseling Terms of Service, which define the scope of Service, outline Student and Counselor responsibilities, and clarify billing based on Service Hours (which may include both live Sessions and other time spent working on the Student’s behalf). These terms apply whether the Customer is participating in a paid engagement or a complimentary initial consultation. The College Admissions Counseling Terms of Service are incorporated by reference into this Agreement and shall apply to all Customers and Students enrolled in College Admissions Counseling services.

(e) Other Services: From time to time, the Company may offer additional Services not yet governed by specific service terms incorporated into this Agreement. In such cases, the general provisions of this Agreement shall govern those Services until service-specific terms are formally incorporated.

24. Applicability to Free Services

By participating in any Frontier Tutoring service, including promotional or complimentary offerings (e.g., free Academic Tutoring Sessions or College Admissions Counseling consultations), the Customer agrees to be bound by all of the appropriate terms of this Agreement except those which by their nature do not apply, as well as the relevant service-specific terms and conditions incorporated into this Agreement, as applicable to the Service provided.

25. Non-Disparagement

The Customer agrees not to make any false, misleading, or disparaging statements, whether written or oral, about the Company, its services, or its employees. This includes, but is not limited to, statements made through social media, review platforms, community forums, or communications to third parties. Nothing in this section shall prevent the Customer from providing truthful information as required by law or participating in any investigation conducted by a governmental authority. A breach of this section shall constitute grounds for immediate termination of Services without refund, and the Company reserves the right to pursue any remedies available under law, including injunctive relief.

26. Entire Agreement

This Agreement, together with all incorporated service-specific terms and policies referenced herein, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and communications, whether written or oral. No Customer statement, promise, or representation shall be binding unless expressly included in this Agreement or made in a written addendum signed by an authorized executive officer of the Company.