Academic Tutoring Terms of Service
(Last Modified 03/17/2025)
These Academic Tutoring Terms of Service (the "Agreement") govern the enrollment and participation of students in the Academic Tutoring program (the "Service") offered by Frontier Tutoring LLC (the "Company"). By enrolling in the Service, the Customer agrees to the terms set forth below.
1. Definitions
"Service" refers to the Academic Tutoring program, in which Students receive one-on-one or small-group tutoring in academic subjects.
"Customer" or "You" refers to the parent, guardian, or responsible party enrolling the Student in the Service.
"Student" refers to the individual receiving Academic Tutoring.
"Company" refers to Frontier Tutoring LLC, an Alaska limited liability company.
"Session" refers to a scheduled Academic Tutoring meeting between a Student and a Tutoring Specialist.
2. Scope of Service & Limitations
Service Delivery: Academic Tutoring sessions will be provided at the times scheduled during enrollment or as arranged between the Customer and the assigned Tutoring Specialist.
Subject Availability: While the Company will attempt to match Students with a Tutoring Specialist for their specific academic needs, not all subjects may be available at all times.
Online Sessions: If tutoring is conducted online, the Student is responsible for providing a stable internet connection and a functioning device. The Company is not responsible for technical difficulties on the Customer’s side.
Tutoring Specialist Assignments: The Company reserves the right to assign or reassign Tutoring Specialists at its sole discretion.
3. Price of, and Payment for, Service
Billing & Payment Terms: The Customer will be charged for each scheduled tutoring session prior to its start unless a Company-approved payment plan is in place. All payments are subject to the Company's Payment Terms and Conditions, which are incorporated herein by reference.
Prepayment Requirement: Payment must be made in full before each session unless a prior arrangement is made with the Company. At its discretion, the Company may allow post-session billing.
Package Purchases: If tutoring sessions are purchased as a package, they must be used within the timeframe specified at the time of purchase. Unused sessions are non-refundable unless explicitly provided for under another section of this Agreement.
Free First Session Offer:
The Company may offer a free first tutoring session to new Customers at its discretion.
A free session does not constitute a commitment to enroll in additional tutoring services.
The Company may require a Customer to get setup with additional lessons and a tentative subscription which is automatically set to begin sometime after the free first session is concluded.
The Company reserves the right to modify or discontinue the free session offer at any time.
Customers who receive a free first session but do not continue with paid tutoring services are not entitled to further use of the Company's tutoring services under the free session policy.
4. Attendance, Cancellations, and Rescheduling
Minimum Session Length: The minimum length for an Academic Tutoring session is one (1) hour, unless explicitly authorized by the Company.
Cancellation & Rescheduling Policy:
Cancellations made within 24 hours of the scheduled session start time or missed sessions without notice are considered used and will not be rescheduled or refunded.
Cancellations made more than 24 hours in advance may be rescheduled, provided the new session occurs within six (6) months of the purchase date of the original session.
Subscription-based tutoring customers may only reschedule canceled sessions if their subscription remains active at the time of rescheduling.
Missed Sessions & No-Shows: If a Student does not attend a scheduled session, the session will be considered used, and no refunds or rescheduling will be permitted.
5. Termination of Service
Customer-Initiated Termination: The Customer may discontinue Academic Tutoring at any time by notifying the Company. However, refunds will not be provided for unused sessions unless explicitly allowed by another provision of this Agreement.
Subscription Cancellations: If the Customer is enrolled in a subscription plan, billing will continue until canceled. The Customer must notify the Company before the start of the next billing cycle to avoid charges for the following term.
Company-Initiated Termination: The Company reserves the right to terminate or suspend service at any time due to policy violations, disruptive behavior, or at its sole discretion. Refunds will not be provided for terminations due to Student misconduct or policy violations.
Free Session and Cancellation Policy:
If a Customer receives a free first session and later purchases a tutoring package or subscription, the cancellation policies for paid sessions apply.
If a Customer does not wish to continue after the free session, no further action is required.
6. Modifications to Service
The Company reserves the right to change Tutoring Specialists, modify scheduling policies, or adjust service features as necessary.
The Company will provide reasonable notice of any significant modifications. Refunds or credits will not be issued for changes in instructor assignments or scheduling adjustments.
7. Liability & Waivers
No Guarantee of Academic Outcomes: The Company does not guarantee any specific academic results, grade improvements, or test score increases as a result of participating in Academic Tutoring.
Limitation of Liability: The Company shall not be responsible for any injury, loss, or damage arising from participation in the Service. The Company’s total liability for any claims under this Agreement shall be limited to the amount paid by the Customer for the current session or package.
Indemnification: The Customer agrees to indemnify and hold harmless the Company and its employees from any claims arising out of the Student’s participation in the Service.
8. Force Majeure
The Company shall not be liable for failure to provide the Service due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, or technological failures.
9. Arbitration & Dispute Resolution
Any dispute arising under this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Anchorage, Alaska, and the decision of the arbitrator shall be final and binding on all parties.
10. Governing Law & Incorporation by Reference
These terms are governed by the laws of the State of Alaska.
These Academic Tutoring Terms of Service are incorporated by reference into the Frontier Tutoring Service Agreement and do not stand alone as a separate agreement. In the event of a conflict, the general Service Agreement shall prevail unless explicitly stated otherwise.
For questions, please contact support@frontiertutoring.com.